Frequently Asked Questions
Below are our most frequently asked questions about our Lucozade brands, use the tabs below to filter per brand, or fill in the form to get in contact with us.
Why have you made changes to the bottle caps?
The sustainability of our packaging, and what happens to it when it’s empty, is hugely important to us. We design our packaging for circularity and the introduction of tethered caps is our latest step towards making our drinks more sustainable.
The caps on our bottles have always been recyclable, but these are often discarded and therefore not recycled. This new change means that the cap stays attached to the bottle after opening, reducing the potential for it to be littered. We are committed to making sustainable changes to our packaging to help achieve a circular economy for plastics.
Why is there a combination of tethered and non-tethered caps still on shelves?
Making a big change is complicated and takes time to implement on our manufacturing lines. We are therefore transitioning to tethered caps in different phases leading up to July and there may be some of the old bottles still on shelf while we roll out the new design.
Were your bottles and caps not recyclable before?
All of our bottles and caps have been recyclable for many years. Once you have finished with your drink, we recommend you put the cap back on the bottle so both parts can be recycled. Unfortunately bottle caps are often discarded and littered, but by attaching them it means they are more likely to be recycled.
Have you changed the recipe of Lucozade Energy drink?
Yes. Rolling out in August 2023 is a bold new taste for Lucozade Energy Orange and Lucozade Energy Original.
The new recipes deliver a more “zingy” taste, with a bolder taste for the unique Original flavour and a more citrusy, orange note for Orange.
Why have you changed the bottle design?
We’ve introduced the new look bottles across Lucozade Energy Original and Lucozade Energy Orange to coincide with the flavour enhancements. Watch this space for the rest of the range to follow in coming months.
Are Lucozade Energy products suitable for a Vegetarian & Vegan diet?
All our drinks are suitable for vegetarian and vegan diets. We do not use any animal-derived ingredients in our Lucozade Energy drinks or during the manufacturing process.
Is Lucozade Energy suitable for Halal diet?
We recommend that you check the ingredients list so that you can make an informed decision depending on your specific dietary requirements. All our ingredients are labelled on the pack and can also be found on our website.
We do not use any animal-derived ingredients in our drinks or during our manufacturing process. We do not add alcohol to our drinks as an ingredient, but there may be very low levels as alcohol may sometimes be present in some of the flavourings that are used. Alcohol is defined as ethyl alcohol or ethanol. We are advised by International Trade Federations that products cannot be claimed to be alcohol-free as natural fruit flavours and fruit juices may contain naturally occurring alcohol.
Is Lucozade Energy suitable for a gluten free diet?
We do not use any ingredients which contain gluten in our Lucozade Energy drinks.
How much caffeine is in a bottle of Lucozade Energy?
All of our Lucozade Energy drinks contain approximately 12mg of caffeine per 100ml. The caffeine content varies slightly for the different flavours.
Is it safe to drink Lucozade Energy during pregnancy?
Lucozade Energy is safe for consumption by healthy adults as part of a varied an balanced diet unless otherwise recommended by a health care professional. The NHS recommends that caffeine intake should be limited to 200mg per day during pregnancy. All of our Lucozade Energy drinks contain approximately 12mg of caffeine per 100ml. For more information, please check the NHS website or speak to your doctor.
Is Lucozade Energy suitable for children?
Lucozade Energy is suitable for consumption by healthy children over the age of 3 and adults as part of a well-balanced diet and active lifestyle, unless contra-indicated or otherwise recommended by a healthcare professional. Lucozade Energy should not be used to replace other foods in the diet which have a broader nutritional value. Lucozade Energy is not adequate for children under 3 as it contains approximately 12mg of caffeine per 100ml.
Is Lucozade Energy suitable for diabetics?
Lucozade Energy Original now contains approximately 50% less glucose-based carbohydrates as of April 2017. All flavours have significantly less glucose-based carbohydrates than before - please check the label. Further information can be found at www.suntorybeverageandfood-europe.com/en-GB/gbi/sustainability/products/. We're unable to give medical advice and advise our consumers to speak to their healthcare professional.
What's Lucozade Energy's stance on artificial sweeteners?
To achieve a great-tasting Lucozade Energy drink with fewer calories, we use a range of low calorie sweeteners. All the sweeteners used in Lucozade Energy have been approved as safe to consume by the relevant authorities.
Why have you made changes to the bottle caps?
The sustainability of our packaging, and what happens to it when it’s empty, is hugely important to us. We design our packaging for circularity and the introduction of tethered caps is our latest step towards making our drinks more sustainable.
The caps on our bottles have always been recyclable, but these are often discarded and therefore not recycled. This new change means that the cap stays attached to the bottle after opening, reducing the potential for it to be littered. We are committed to making sustainable changes to our packaging to help achieve a circular economy for plastics.
Why is there a combination of tethered and non-tethered caps still on shelves?
Making a big change is complicated and takes time to implement on our manufacturing lines. We are therefore transitioning to tethered caps in different phases leading up to July and there may be some of the old bottles still on shelf while we roll out the new design.
Were your bottles and caps not recyclable before?
All of our bottles and caps have been recyclable for many years. Once you have finished with your drink, we recommend you put the cap back on the bottle so both parts can be recycled. Unfortunately bottle caps are often discarded and littered, but by attaching them it means they are more likely to be recycled.
Are your bottles recyclable?
Yes, our bottles are easily recycled. We would recommend leaving the cap on when recycling your bottles, however it’s always best to check your local council guidelines as some may ask for the cap to be removed.
My bottle looks like a dark grey colour, why is this?
You can expect to see a grey tint to the plastic bottles which use recycled material as we are re-using plastic bottles. ‘Grey is the new green’ and this tint is something to be proud of as it shows that your favourite brand is being more sustainable and committed to using recycled plastic.
Do I need to remove the sleeve before I put it in the recycling bin?
Recycling the cap and label with the bottle gives all materials the best chance of being recycled. Most of the time you can leave the label on as the recycling process separates and collects them for downcycling. However not all local authority recycling centres are set up to recycle label material yet, so always best to check local guidelines about whether it needs to be removed.
You also might like to know that we have reduced the sleeve on our Lucozade Sport bottle so that the bottle is easily identified and sorted into the correct waste stream, helping to turn bottles back into bottles.
Why use plastic at all? Why not switch to glass or cans?
Plastic can be recycled time and time again and has a lower carbon footprint than both glass and aluminium.
Are Lucozade Sport products suitable for a Vegetarian & Vegan diet?
We do not use any animal derived ingredients in our products or during our manufacturing process.
Are Lucozade Sport products sold in the UK Halal?
We recommend that you check the ingredients list so that you can make an informed decision depending on your specific dietary requirements. All our ingredients are labelled on pack and can also be found on our website. We do not use any animal derived ingredients in our products or during our manufacturing process. We do not add alcohol to our products as an ingredient, but there may be very low levels present in our products as alcohol is present as part of some of the flavourings used in our products. Alcohol is defined as ethyl alcohol or ethanol. We are advised by International Trade Federations that products cannot be claimed to be alcohol free as natural fruit flavours may contain naturally occurring alcohol.
Can I drink Lucozade Sport products during pregnancy?
Lucozade Sport is designed for adults participating in sport or exercise. It should be consumed as part of a balanced diet. Lucozade Sport is safe to drink during pregnancy, however we suggest that you discuss with a healthcare professional if you have further concerns over diet during pregnancy.
Are Lucozade Sport products suitable for diabetics?
If you are diabetic and wish to consume any of our products, we would recommend speaking directly with your GP who is more aware of your medical history and can refer you to a State Registered Dietitian for more tailored advice if required.
What does "isotonic" mean?
An isotonic drink has the same concentration of particles as blood. This makes them easy to absorb, delivering fluid and other particles into the body at a high rate.
Does the Lucozade Sport range contain caffeine?
Lucozade Sport drinks do not contain any caffeine.
Can children drink Lucozade Sport?
Lucozade Sport is designed for adults who take part in exercise or sport. It contains carbohydrate (i.e. sugars) and electrolytes (i.e. sodium) at levels appropriate for an exercising adult.
Lucozade Sport Zero Sugar is a great tasting, low calorie, zero sugar fitness drink with added Vitamin B3 and electrolyte, designed for low intensity exercise and to be consumed as part of a varied and balanced diet and an active lifestyle.
Lucozade Fit Water contains electrolytes - Calcium, Magnesium, Sodium and Chloride to help you replenish what you lose in sweat during exercise.
Children's requirements of energy and nutrients are different from those of an adult and so Lucozade Sport, Lucozade Sport Zero Sugar and Lucozade Sport Fit Water are not really suitable for children under 16 years. This is not to say that Lucozade Sport would be harmful in any way, it is just not designed for use by children. Water is adequate for children during exercise or otherwise.
I cannot find Lucozade Sport Low Cal any more in store, has it been discontinued?
Our Lucozade Sport Low Cal Lemon & Lime and Orange have now been discontinued and are no longer manufactured. The good news is we have now launched Lucozade Sport Zero Sugar.
Why have you made changes to the bottle caps?
The sustainability of our packaging, and what happens to it when it’s empty, is hugely important to us. We design our packaging for circularity and the introduction of tethered caps is our latest step towards making our drinks more sustainable.
The caps on our bottles have always been recyclable, but these are often discarded and therefore not recycled. This new change means that the cap stays attached to the bottle after opening, reducing the potential for it to be littered. We are committed to making sustainable changes to our packaging to help achieve a circular economy for plastics.
Why is there a combination of tethered and non-tethered caps still on shelves?
Making a big change is complicated and takes time to implement on our manufacturing lines. We are therefore transitioning to tethered caps in different phases leading up to July and there may be some of the old bottles still on shelf while we roll out the new design.
Were your bottles and caps not recyclable before?
All of our bottles and caps have been recyclable for many years. Once you have finished with your drink, we recommend you put the cap back on the bottle so both parts can be recycled. Unfortunately bottle caps are often discarded and littered, but by attaching them it means they are more likely to be recycled.
What Lucozade Zero's stance on artificial sweeteners?
To achieve a great-tasting Lucozade Zero drink with fewer calories, we use a range of low-calorie sweeteners. All the sweeteners used in Lucozade Zero have been approved as safe to consume by the relevant authorities.
Where do I get my energy from if Lucozade Zero doesn't have Sugar?
Lucozade Zero is a sparkling low-calorie drink, not an energy drink. It's a new addition to our range because we are committed to offering more choice to our consumers. Now in the range there is a choice of a low-calorie drink without sugar, or a drink containing sugar and sweeteners.
Why is Lucozade Zero called Zero when it has 4 calories?
Like other food and drink manufacturers, we are governed by the Nutrition and Health Claims Regulation regarding what we can say about our drinks. Drinks classed as zero-calories can contain 4 calories or less per 100ml. Having a few calories is something that Zero drinks tend to have in common.
Lucozade Zero Original contains 1.7 calories per 100ml, Lucozade Zero Orange contains 3.8 calories per 100ml, and Lucozade Zero Pink Lemonade contains 2 calories per 100ml.
These calories are regarded as being so low that they are considered negligible in terms of the contribution they make to a person's daily energy intake.
What is Lucozade Alert?
Lucozade Alert is a distinctive stimulation drink range, containing naturally sourced caffeine and vitamin B3 which helps reduce tiredness without compromising on the great Lucozade taste.
How much caffeine does Lucozade Alert contain?
Lucozade Alert drinks contain 32mg caffeine per 100ml. A 500ml can of Lucozade Alert contains 160mg of caffeine in total.
How much caffeine does Alert contain compared to Lucozade Energy?
Lucozade Alert contains a similar level of natural caffeine per 100ml as a cup of coffee , alongside Vitamin B3 to help reduce tiredness. Lucozade Energy contains 12mg of caffeine per 100ml, about a third as much as a cup of coffee and has never been intended for use as a stimulation drink.
Lucozade Energy is a soft drink and has a much lower caffeine content; typically 12mg of caffeine per 100ml.
Who is Lucozade Alert aimed at?
Lucozade Alert is aimed at adults who lead busy lives and are looking for a drink to support their energy needs.
What pack size and flavours are Lucozade Alert available in?
Lucozade Alert is available in a 500ml can format, in three flavours; Tropical Burst, Cherry Blast and Original.
Is Lucozade Alert High Fat Sugar and Salt (HFSS)?
Lucozade Alert is non-HFSS and is under the Soft Drinks Industry Levy aka the ”Sugar Tax” (Lucozade Alert is 4g/100ml)
Is Lucozade Alert the same as the old Lucozade Energy recipe with full sugar?
Lucozade Alert is a new stimulation drink that contact natural caffeine and Vitamin B3. We’re proud we’ve been able to deliver this tasty product while also being low on calorie (17kcal/100ml) and with 4g sugar/100ml. This is a different product to our Lucozade Energy soft drinks.
Is Lucozade Alert suitable for children?
This product is marketed only to adults. It is not recommended for children to drink due to its high caffeine content. This already aligns with our own responsible marketing code which means we do not market drinks to children (under the age of 16 in the UK.).
We are signatories to the British Soft Drinks Association’s voluntary Code of practice on energy drinks, designed to support consumers and parents who want to make informed choices.
We are also taking steps to minimise the risk of under 16s purchasing Alert via the vending machines we manage. We are in the process of communicating these principles to other vending operators.
I’m pregnant, can I drink Lucozade Alert?
Habitual caffeine consumption up to 200 mg per day by pregnant women does not give rise to safety concerns.
I have just had some Lucozade Alert and feel unwell. What should I do?
Please contact your GP or dial 111 for further advice.
Are Lucozade Alert products suitable for a Vegetarian & Vegan diet?
All our drinks are suitable for vegetarian and vegan diets. We do not use any animal-derived ingredients in our Lucozade Alert drinks or during the manufacturing process.
Is Lucozade Alert suitable for a gluten free diet?
We do not use any ingredients which contain gluten in our Lucozade Alert drinks.
Can diabetics drink Lucozade Alert?
Lucozade Alert contains 4g sugar per 100ml (20g per 500ml can). People who have diabetes should consult their health care practitioner before consuming Lucozade Alert.
Which stores can I purchase Lucozade Alert from?
Lucozade Alerts will initially be available through independent retailers and convenience stores.
What does Lucozade Alert mean for the future of Lucozade Energy, will you discontinue?
Lucozade Energy is one of the nation’s most popular soft drinks and we can assure our loyal customers that it isn’t going anywhere. We’ve designed Lucozade Alert for a very different occasional consumer need, offering them a great tasting, high in naturally sourced caffeine with vitamin B3 to help reduce tiredness.
Is your website shop closed?
We’re currently reviewing our website shop to ensure it delivers for fans of Lucozade. While we do this work, we're temporarily closing the store.
We are sorry if this is inconvenient.
While we aren’t able to share a relaunch date, the good news is you're still able to order your favourite Lucozade drinks online.
Either head to our Amazon store or find your favourite drinks through your go-to supermarket website. Of course, our range remains available throughout all good supermarkets, high-street convenience stores and your local, independent retailer.
Thank you for your patience and being a loyal customer.
Can I return a product I ordered from the Lucozade website for an exchange or refund?
Absolutely. You can return an order within 30 days of receiving it and we'll happily exchange it for something else or refund your account. Click here for more info on how to return an item to us.
How do I cancel my order?
If you realise you've made a mistake after placing an order with us, make sure you call us as quickly as you can on 0800 096 3666 or 0330 123 9447 (cheaper on mobile). We're really quick at processing all orders placed on the Lucozade website, so the sooner you get in touch the better.
How much will I be charged for postage and packaging?
Delivery costs £3.95, and is free for orders of £30 or more.
How long will it take for you to send me my order?
Orders placed before 1pm will generally be delivered between 1 – 2 working days later. It can sometimes take a little longer, depending on the size of your order and stock availability.
I've ordered something, but it hasn't arrived yet. Where is it?
You can track your order by visiting the DPD website and entering the tracking code that can be found on the email confirmation we sent you when we your order was despatched.
I won't be in when my order is due to be shipped. What can I do?
Our courier partners DPD will text you in advance to let you know what time your order will be delivered. You'll have the option to ask them to leave it with a neighbour or deliver on a different day.
What countries do you ship to?
Currently, the Lucozade website only ships to addresses in the UK and Northern Ireland. Our international service will be launching soon – stay tuned.
What do I do if I receive a faulty or damaged product?
If you notice a fault with your order, you can return it to us and we'll happily replace it or offer a full refund. Visit our returns page now for full details. Alternatively, call our Consumer Care team on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) and we'll be happy to help.
I have an incorrect item in my order, what do I do?
We want to sort out any issues with incorrect items straightaway. Please contact our Consumer Care team on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) with the order number and the incorrect item's name and number. We'll get back to you within 24 hours and send you a replacement item as quickly as we can.
I'm missing an item from my order, what do I do?
Sometimes we send items in separate parcels, so please check your emails to see if any of your items will be arriving separately. If you're certain an item is missing, please contact our Consumer Care team on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
I've forgotten my password. How can I log in to my account?
Click the "Forgotten your password" link on the Login page, and we'll email you a replacement password right away.
I have a question about a Lucozade product. Who should I contact?
Our expert team are on hand and ready to take your calls any time between 9am and 5pm Monday to Friday. If you have any questions on our products or services, simply email us or call Consumer Care on 0800 096 3666 or 0330 123 9447 (cheaper on a mobile) and we'll help you out as much as we can.
Please note sometimes our responses may get delivered to your spam or junk folders.